At Prime Transport Cargo Logistics, customer satisfaction is our top priority. This Return and Refund Policy outlines the terms under which refunds or service adjustments may be issued. By booking or using our services, clients agree to the terms described below.
1. Service Nature
Our services involve the transportation of vehicles, cargo, and pets. Because these are logistics-based services rather than physical products, returns do not apply. However, refunds or credits may be issued under specific conditions outlined in this policy.
2. Cancellations Before Pickup
- Full Refund: If a booking is canceled at least 48 hours before the scheduled pickup, a full refund will be issued.
- Partial Refund: If canceled within 24–48 hours of pickup, a partial refund may be provided after deducting administrative or scheduling fees.
- No Refund: Cancellations made less than 24 hours before pickup may not qualify for a refund, as resources and drivers are already allocated.
3. Delays or Service Issues
If a delay or issue occurs due to circumstances within our control, Prime Transport Cargo Logistics will work to resolve the matter promptly. Depending on the situation, compensation or partial refunds may be considered.
Delays caused by weather, road closures, mechanical issues, or other factors beyond our control are not eligible for refunds but will be communicated transparently.
4. Deposits and Booking Fees
Deposits or booking fees are typically non-refundable once a transport order is confirmed, as they secure carrier space and scheduling. However, exceptions may be made in cases of verified service failure or cancellation by our company.
5. Refund Processing
Approved refunds will be processed using the original payment method within 7–10 business days after confirmation. Processing times may vary depending on the payment provider.
6. No-Show Policy
If the customer or authorized representative is unavailable at the scheduled pickup or delivery location, additional fees may apply. Failure to appear without prior notice may result in forfeiture of the deposit or full payment.
7. Damaged or Lost Shipments
In the rare event of damage or loss during transport, claims must be filed within 48 hours of delivery. All claims will be reviewed in accordance with our insurance coverage and carrier liability terms.
8. Contact for Refund Requests
To request a refund or discuss a service issue, contact our support team with your booking details:
9. Policy Updates
This Return and Refund Policy may be updated periodically to reflect changes in company procedures or legal requirements. The latest version will always be available on our website.
Prime Transport Cargo Logistics is committed to fairness, transparency, and customer satisfaction in every transaction.